Cancellation Policy

Cancellation / Rescheduling Policy

At OPRC, we aim to provide high quality care and value all of our patients at the clinic. We thank you for trusting us and we will continue to work hard to make sure you are satisfied with your care and reach your rehab and life goals!

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists’ day that could have been filled by another patient. As such, we require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice, or miss their appointment, will be charged a cancellation fee.

We will provide you with appointment reminders (via email, text and phone) in addition to providing you a list of your future appointments at your request.

In order to be respectful of other patients and our therapists, we require you to CALL or EMAIL us a minimum of 24 hours prior to your appointment if you need to cancel or reschedule your appointment.

If an appointment is cancelled, moved or not attended with late notice, we will require a credit card or debit card to book further appointments.

Otherwise, a fee will be charged as per our policy below.

  • First Cancellation WITHIN 24 hours of your appointment - 50% of your scheduled appointment fee will be charged

  • Second (+) Cancellation WITHIN 24 hours of your appointment - 100% of your scheduled appointment fee will be charged
  • We know sometimes life happens. Therefore, late cancellations due to emergencies or unforeseen circumstances can receive a “Compassion Cancellation.” Each patient will receive 2 compassion cancels at 1x per bi-yearly (January-June, July-December). Note: Compassion Cancellations apply to LATE CANCELLATIONS ONLY, not missed appointments.

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